General Terms and Conditions of Neuratum SL
Introduction
These are the general terms and conditions of Neuratum SL, hereinafter referred to as “Neuratum”, “we”, or “us”. These general terms and conditions will be referred to hereinafter as the “T&Cs”.
Neuratum’s registered office is located at Calle Cruz Roja 1, Block 6, Floor SS, Door 14 – 46014 Valencia (Valencia). We are registered in the Valencia Mercantile Registry, Volume 10766, Folio 76, Page V190884.
The word “customer” or “you” is defined in these Terms and Conditions as any person who uses our websites, our applications, registers and uses an account, uses our image processor and other services, contracts our services, requests information, or shows interest in our products.
You can contact us through our support service. All our contact information is easily accessible on our website neuratum.com.
Applicability
These general terms and conditions apply to the use of our websites, the registration and use of an account, the use of our image processor and other available services, all our offers, the orders you place, and the contracts and other legal relationships entered into between you and us.
The services that Neuratum provides to you are subject to the following Terms and Conditions. We reserve the right to update and modify the Terms and Conditions at any time without prior notice. The most recent version of the Terms and Conditions can be reviewed by clicking on the “Terms and Conditions of Use” hyperlink located at the bottom of our web pages. When registering for an account on one of our websites, you will be asked to accept the Terms and Conditions. When placing an order, you will also be asked to accept the Terms and Conditions.
Description of Services
The product offered on this website consists of the acquisition of digital tokens that allow the user to access image analysis and processing services using artificial intelligence. No physical product is shipped.
Contract Formalization
Offers are made without obligation.
Our offers are presented in our online ordering process.
You can accept our offer by making the payment during the ordering process. Once payment is received, the order will be considered placed and the contract will be formalized. All orders are subject to our General Terms and Conditions.
We will immediately confirm receipt of your order by email.
Prices and Payments
Prices shown in our promotional materials may vary from time to time, depending on promotional periods.
Prices include VAT, where applicable.
Our websites contain information about the various payment methods available to our customers. As stated above, you place your order by making the payment during our ordering process. Once payment is received, the contract is formalized and we send you an email confirmation.
No right of withdrawal
The tokens offered constitute digital content not supplied on a tangible medium. According to Article 103.m of Royal Legislative Decree 1/2007 (General Law for the Defense of Consumers and Users), the right of withdrawal is not applicable when the execution of the service has begun with the prior and express consent of the consumer.
Compliance and Complaints
The services we provide conform to the terms of the contract. Please note that the counting result depends on the quality of the digital images you upload, and we cannot accept complaints based on incorrect counting due to the recording angle or obstacles between the items being counted.
We have no obligation to provide a solution for tokens used in image processing that was incorrectly performed by the client.
Video Storage
We allow you to upload and store your videos, and use them for analysis. Your storage with us should not be used as primary or backup storage for that data. It is your responsibility to ensure your data is securely stored elsewhere, as we delete images 3 calendar days after uploading them, and you (and we) will no longer be able to access them.
Although storage has a cost, we do not charge for this service.
We will not be liable for the loss, deletion, or corruption of images or any other user content. We do not keep backups of these; we will not be liable to you if they are lost or corrupted for any reason (including human error, software or hardware failures, failures of telecommunications or internet services, or events beyond our control).
User Conduct
You are responsible for the use of your account and warrant that you, or anyone using your account with your permission, complies with the Terms and Conditions. Accounts are granted to individual persons and may not be shared. You will use your own name and contact details and keep your password strictly confidential. If you believe your account has been used without your permission, please notify us immediately.
You warrant that videos uploaded to our services through your account do not infringe any third-party rights. Third-party rights include, without limitation, intellectual property rights such as copyright, related rights, design rights, patent rights, trademark rights, trade name rights, and trade secret rights.
You also guarantee that the videos uploaded to our services through your account do not infringe criminal law, mandatory civil law provisions, administrative or other applicable law, public order, public morality or what, according to unwritten law, should be considered appropriate social conduct. Please note that such videos may include, among others, the following categories: pornography, erotic content, sexually explicit body parts, suggestive poses, fetishes, inappropriate/sexualized depiction of minors, bestiality, non-consenting individuals, unwanted sexualization of a person, nudity, discrimination, insurrection, extremism, exploitation, hate, racism, dehumanization or denigration of individuals, serious injury, death, criminal acts, mistreatment, torture, abuse, cruelty, weapons, drugs, rape, assault, and/or human trafficking.
You warrant that in processing your order and executing the contract, we are not violating any third-party rights or laws caused by you.
The Services are for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Services.
You warrant that videos uploaded to our Services through your account do not contain viruses, malware, Trojans, or other forms of harmful software or any other content that could compromise our Services. You warrant that you will not hack, spam, or use our Services in any way that interferes with or disrupts their integrity or operation. You also warrant that you will not collect or process any (personal) data from our Services in violation of applicable data protection and privacy laws.
To the maximum extent permitted by law, you will indemnify, defend, and hold harmless Neuratum from and against any and all claims, costs, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to any claim arising out of or related to your breach or alleged breach of these Terms and Conditions.
We have the right to terminate the contract, delete your videos, suspend or cancel your account, and notify the relevant authorities if you act in breach of these Terms and Conditions or if we have reasonable grounds to believe that you have, or if we are ordered to do so by an authority. We are not liable for any damages resulting therefrom.
Although we prohibit the uploading of images and other content that violate our content policies, we cannot control, and do not monitor or pre-screen, the use of our websites and apps. Images or other user-generated content that violate our content policies may be accessible through our websites and apps. We are not responsible for such images or user-generated content, but if you become aware of such images or user-generated content on our websites or apps, please contact us.
Availability of our services
Our goal is to keep all our services continuously available to you, but maintenance, security updates, or events or disruptions beyond our control may interrupt our services or your account at times. We are not liable for any loss or damage that occurs in connection with such interruptions.
You can access our services if you have a computer, mobile phone, or other device with internet access and an up-to-date internet browser. You are responsible for taking adequate security measures with your device and the software you use. Please note that we cannot be held liable for the devices and software you use when accessing our services, nor can we be held responsible for errors or the loss or damage of data during the transfer of digital video images to our services via computer networks or telecommunications facilities not controlled or operated by us.
We may make changes to our services from time to time.
Shipping Policy
Token delivery is digital and immediate once payment is confirmed through the Redsys gateway. Tokens are automatically added to the user’s account registered on the platform.
If, after making the payment, the tokens are not correctly reflected in the user’s account, they should contact technical support, providing proof of payment. The problem will be reviewed and resolved as quickly as possible.
Returns and Refunds Policy
- Since the products offered are consumable digital services (tokens for AI analytics use), returns or refunds will only be accepted in the following cases:
- If the user has made a payment in error or a duplicate charge has been made, the corresponding refund will be processed after verification.
- If, due to a system failure, the tokens are not credited correctly or cannot be used, the situation will be analyzed and the appropriate solution applied (token replacement or refund).
- Once the tokens have been used for analysis or processing, no refund will be issued under any circumstances.
- The user must report the issue within a reasonable timeframe. Preferably within the first 7 days of payment, except in exceptional cases.
Privacy
We are committed to protecting your personal data. We process our customers’ personal data in accordance with the EU General Data Protection Regulation (GDPR). Please read our privacy policy for more information about our processing of personal data. We also use cookies in the provision of our services. Please see our cookie policy for more information.
Liability
Nothing in these Terms and Conditions excludes or limits our liability for any matter for which it would be unlawful for us to exclude or limit our liability.
To the maximum extent permitted by law, our liability is limited to damages that are a direct and immediate consequence of our breach of our obligations or of a wrongful act on our part. This means that we are not liable for, among other types of damages, indirect or consequential damages, such as those taking the form of:
- Loss of business volume
- Loss of profits
- Business interruption
- Claims for damages from third parties.
We are also not responsible for the loss of or damage to data.
The amount of our liability will at all times be limited to the amount paid under our insurance policy, or to the purchase price paid by you for the order from which our liability arises, in the event that the insurance payment is not made.